Data & Privacy
Your personal data matters to us. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a user of our platform in the Philippines.
When you create an account or use the 39jili platform, we collect certain personal information necessary to provide our services securely and effectively. This includes your full name, date of birth, email address, mobile number, and the payment details you register for deposits and withdrawals. We also collect technical data such as your device type, browser information, IP address, and session activity logs, which help us maintain platform security and improve your overall experience. All data collection is limited to what is reasonably necessary to operate a safe and compliant entertainment platform for users in the Philippines. We do not collect sensitive personal information beyond what is required for account verification and legal compliance. You will always be informed of what data is being collected at the point of registration or when additional verification is requested.
The personal information collected by 39jili is used primarily to operate and maintain your account, process financial transactions, and provide customer support when you need assistance. We also use your data to verify your identity in accordance with applicable regulations and to protect both you and the platform from fraudulent or unauthorised activity. Aggregated and anonymised usage data may be analysed internally to improve platform features, game selection, and overall service quality. We may use your contact details to send you important account-related notifications, such as transaction confirmations or security alerts — these communications are essential to the operation of your account and cannot be opted out of. Any promotional communications are always opt-in, and you may withdraw your consent to receive them at any time through your account settings or by contacting our support team.
39jili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with carefully selected service providers who assist us in operating the platform, such as payment processors and identity verification partners, all of whom are contractually bound to handle your information with the same level of care that we apply ourselves. In certain circumstances, we may be legally required to disclose personal data to regulatory or law enforcement authorities in the Philippines; in such cases, we will comply with all applicable legal obligations. Where data is processed by third-party partners, we ensure that appropriate data protection agreements are in place. We regularly review our data-sharing arrangements to confirm that all partners meet our privacy and security standards.
We retain your personal data for as long as your account remains active or asrequired by applicable Philippine law and regulations. Once your account is closed and all legal retention periods have elapsed, your personal data will be securely deleted or anonymised in line with our internal data lifecycle procedures. We implement industry-standard technical and organisational security measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls limited to authorised personnel, and regular security reviews of our platform infrastructure. While we take every reasonable step to protect your data, no digital system can guarantee absolute security, and we encourage you to use a strong, unique password and to contact our support team immediately if you suspect any unauthorised activity on your account.
As a user of 39jili based in the Philippines, you have rights over your personal data under applicable data protection legislation. You have the right to request access to the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data in circumstances where retention is no longer necessary or legally required. You may also request that we restrict the processing of your data in certain situations, or raise an objection to how your information is being used. To exercise any of these rights, please contact our support team directly — we aim to respond to all data subject requests within a reasonable timeframe and in accordance with our legal obligations. We will never penalise you for exercising your privacy rights.
The 39jili platform uses cookies and similar tracking technologies to ensure core platform functionality, remember your session preferences, and analyse how users interact with our services. Essential cookies are required for the platform to operate correctly and cannot be disabled. Analytical cookies help us understand usage patterns so that we can improve the platform experience for all Filipino users. You may manage or disable non-essential cookies through your browser settings at any time, although doing so may affect certain features of the platform. We do not use cookies to build advertising profiles or to share your browsing behaviour with external advertising networks. Our cookie practices are reviewed periodically to ensure they remain aligned with current privacy standards and user expectations.
39jili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered users through the platform or via the contact details associated with their account, giving you the opportunity to review the updated policy before continuing to use our services. Continued use of the platform following any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your data. If you have any questions or concerns about this policy or about how your data is handled, please visit our FAQ page or contact our support team directly.
Last updated: June 2025. For further enquiries, contact our support team or visit the FAQ page.
Our Commitment
A quick summary of the key principles that guide how 39jili handles your personal data on our Philippines platform.
All data transmissions are encrypted. Your account credentials and payment details are protected by industry-standard security protocols at all times.
You can access, correct, or request deletion of your personal data at any time. We respond to all data subject requests promptly and transparently.
We will never sell or rent your personal information to third parties for marketing purposes. Your data exists solely to support your experience on our platform.
We keep your data only for as long as necessary. Once retention periods lapse, data is securely deleted or anonymised in accordance with applicable regulations.
Our support team is available around the clock to assist with any data-related enquiries. You can also check our FAQ for quick answers about your account and privacy on 39jili.